Frequently Asked Questions

A smart meter is an advanced meter that measures usage in more detail than a conventional meter. It generally communicates via a network back to the local utility. Want to learn more? Check out www.smartmetertexas.com.

No. It is not necessary to notify your current provider of your intent to switch. Once you have completed your enrollment with Windrose Energy, we will notify your utility of your request to switch suppliers. No additional action is needed on your part.

No. Switching energy providers is seamless and there is nothing you need to do once you’ve completed your enrollment with Windrose Energy.

Windrose Energy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. We hope that you will select to renew onto another Windrose Energy product. However, if you do not renew with Windrose Energy, or select another provider, you will be placed on a monthly variable rate that can increase or decrease based on market conditions. Please see your Terms of Service Document for more information.

During our enrollment process, you can select from the following methods: standard switch, self-selected switch, or new service.

  • Standard Switch: You currently have electric service at this location with another provider in your name. Will occur in 5 business days or less, in most cases your services can be switched within 24 hours depending on your meter technology.
  • Self-Selected Switch: You currently have electric service at this location with another provider in your name and would like service to start on a specific future date. Your local utility company may assess a fee for this type of service but Windrose Energy doesn’t charge a fee.
  • New Service (Move-In): You currently do not have electric service under your name at this location and would like service to be connected. You can select same day or next day service depending on your meter technology. Your local utility company may assess a fee for this type of service but Windrose Energy doesn’t charge a fee.

You can find our Texas Variable Rate History here.

If you are moving, please call us at 1-281-845-2978 and one of our customer care agents will assist you.

No. Windrose Energy does not charge you a switching fee.

Your local utility is still responsible for maintaining your electric service, which includes the power lines and poles. In the event of an emergency or power outage, please contact your local utility company at the number provided on your bill or you may click here.

During the enrollment process a credit check will be performed to determine if a deposit is necessary. Deposits can be waived under special circumstances such as victims of domestic violence and individuals over 65 who are not delinquent in payment of their electric service account. You can also provide a letter of credit from your current electric service provider which states you have not been late more than once over the previous consecutive 12 months. Contact Customer Service toll free at 1-281-845-2978 for further information.

Please be aware of fraud calls, these scammers fraudulently call customers claiming to be employees of your retail electricity provider or your local utility company.  They claim that your electricity account is delinquent, and if you don’t make a payment immediately, your service will be disconnected.  The caller may disguise their phone number so the caller ID display on your phone will show the name and phone number of your retail electricity provider or local utility company.

As your retail electric provider, Windrose Energy may occasionally call you during normal business hours to discuss your account, and will provide you with information that only you and Windrose Energy will know to certify that the call is legitimate.  Furthermore, we also send you written notification when your account is delinquent prior to any electric service disconnection.

Fraud experts say this scam continues to grow and you need to be alert and aware of the warning signs:

  • If a caller pressures you for immediate payment or personal information, do not make the payment or divulge any personal information.  Hang up the phone and call us at 1-281-845-2978 during normal business hours 8am – 5pm Monday – Friday CPT.
  • If a caller asks you to make a payment by prepaid debit card, this is a red flag.  Prepaid debit cards are like cash and the transactions cannot be reversed. Windrose Energy will never ask you to make a payment using a prepaid debit card.

If you have any questions regarding your account please contact our customer service at 1-281-845-2978 or you may log into your customer portal to review your account.

Question not covered here? Call us at (281) 845 - 2978 and we'll be happy to help!

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