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    Where can I find your Variable Rate History?

    You can find our Texas Variable Rate History here.

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    Fraudulent Calls

    Please be aware of fraud calls, these scammers fraudulently call customers claiming to be employees of your retail electricity provider or your local utility company.  They claim that your electricity account is delinquent, and if you don’t make a payment immediately, your service will be disconnected.  The caller may...

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    How long does it take to complete the switch?

    During our enrollment process, you can select from the following methods: standard switch, self-selected switch, or new service. Standard Switch: You currently have electric service at this location with another provider in your name. Will occur in 5 business days or less, in most cases your services can be switched...

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    Do you require a deposit to initiate service?

    During the enrollment process a credit check will be performed to determine if a deposit is necessary. Deposits can be waived under special circumstances such as victims of domestic violence and individuals over 65 who are not delinquent in payment of their electric service account. You can also provide...

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    What happens when my contract expires?

    Windrose Energy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. We hope that you will select to renew onto another Windrose Energy product. However, if you do not renew with Windrose Energy, or select another...

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    Who do I call if I have a power outage?

    Your local utility is still responsible for maintaining your electric service, which includes the power lines and poles. In the event of an emergency or power outage, please contact your local utility company at the number provided on your bill or you may click here.

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    Will my service be interrupted if I switch to Windrose Energy?

    No. Switching energy providers is seamless and there is nothing you need to do once you’ve completed your enrollment with Windrose Energy.

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    Is there a fee to switch to Windrose Energy?

    No. Windrose Energy does not charge you a switching fee.

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    Do I need to let my current provider know that I am switching?

    No. It is not necessary to notify your current provider of your intent to switch. Once you have completed your enrollment with Windrose Energy, we will notify your utility of your request to switch suppliers. No additional action is needed on your part.

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    What should I do if I’m moving?

    If you are moving, please call us at 1-281-845-2978 and one of our customer care agents will assist you.

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